Refund Policy

This Refund Policy explains how refunds work for Sonili (the “Service”), AI receptionist software operated by Naima Imahou, auto-entrepreneur registered in Morocco (ICE 002503915000094), Benslimane, Morocco. Purchases are sold by Creem, which acts as the Merchant of Record for your order and issues all refunds.

1. Free trial

New accounts include 5 free minutes of AI agent usage. The trial is not charged, so no refund applies to it.

2. Usage bundles

Paid bundles are prepaid minutes of AI agent usage. There is no subscription and nothing renews automatically. Within 14 days of purchase, you can request a refund for any bundle:

• If none of the bundle’s minutes have been used, you receive a full refund.
• If some minutes have been used, you receive a refund for the unused minutes, in proportion to the price you paid. For example, if you used 100 minutes of a 300-minute bundle, you are refunded two thirds of its price.

After 14 days, and for minutes already used, purchases are not refundable, except where required by law.

3. How to request a refund

Email hello@sonili.io with your account email and the purchase you would like refunded, or reply to your Creem purchase receipt. Approved refunds are issued by Creem to your original payment method, typically within 5–10 business days.

4. Exceptions

We may decline refund requests where we detect fraud or abuse of the refund process. Nothing in this policy limits any statutory rights you may have under applicable consumer law.

5. Contact

For questions about refunds or billing, contact us at hello@sonili.io.