Terms of Service

These Terms of Service govern your use of Sonili (the “Service”), AI receptionist software for businesses operated by Naima Imahou, auto-entrepreneur registered in Morocco (ICE 002503915000094), Benslimane, Morocco (“we”, “us”). By creating an account or using the Service, you agree to these terms.

1. The Service

Sonili lets you configure an AI agent that answers incoming calls to your business. The agent answers questions, takes messages, records appointment requests and puts calls through to your team, based on the information you provide.

Sonili is AI receptionist software. We do not sell phone numbers, SIM or eSIM cards, calling plans, call credit or VoIP services. You connect the business number you already have with your existing phone provider, and you pay only for the time our AI software spends handling your calls.

2. Your account

You are responsible for the accuracy of the information you provide and for keeping your login credentials secure. You must be authorized to act on behalf of any business you configure.

3. Acceptable use

Sonili only answers incoming calls to your business. It cannot be used for outbound calling, cold calling, telemarketing, robocalls or mass dialing.

You may not use the Service for unlawful purposes, to harass or deceive callers, or in a way that violates telecommunications or privacy laws in your jurisdiction. You are responsible for obtaining any consent required to record or process calls. Your use of the Service must also follow our Acceptable Use Policy.

4. Pricing and usage

The Service is paid for in prepaid bundles of minutes of AI agent usage. Every new account includes 5 free minutes of AI agent usage. Additional usage is sold in bundles at the prices shown on our website at the time of purchase, in EUR or USD. Purchased usage is added to your account and is deducted as the AI agent handles your calls. Usage figures shown in the dashboard are estimates.

No subscription. Nothing renews automatically. Each purchase is a one-time payment, and you buy more usage only when you choose to.

5. Payments

Our order process is conducted by our online reseller and Merchant of Record, Creem. Creem processes your payment, issues your invoice, and collects any applicable sales tax or VAT. Your purchase is also subject to Creem’s terms and conditions.

6. Refunds

Refunds are handled as described in our Refund Policy.

7. Availability

The Service is provided “as is” during this early phase. We do not guarantee uninterrupted availability and may change or discontinue features.

8. Contact

For questions about these terms, contact us at hello@sonili.io.